![]() The most popular shared mailbox delegation toolsĬhances are, you're using one of the following to manage your email already. Since they’re all the rage for business, we have an entire guide to managing shared mailboxes that might be helpful if you’re looking for the nitty gritty on each product you can use to manage them. Shared mailboxes also give management and other employees line of sight to the kinds of inquiries that come in-and insight into how they are handled. It’s helpful to grant multiple employees access to the inbox so that answering customers can be a shared responsibility. Typically, the incoming emails are from customers seeking information or support. Just like Mother Nature, plenty of businesses set up shared mailboxes. Then we’re sharing three ways to fix the problems: In Gmail, Outlook, and Front. Now, back to business-in this article, we’re breaking down the common pitfalls that come with shared mailbox delegation and cause teams like Mother Nature to slide down a slippery slope of chaos. ![]() Sound like a service you need at your house? Unfortunately, Mother Nature is fictional, but we can recommend a magical local fruit delivery service if you live in the Bay Area. Sound familiar? Mother Nature isn’t alone in having disastrous email collaboration processes. And the formerly friendly teammates feel like pulling their hair out. Customers get conflicting information and delayed responses. Instead of solving the problem, the shared mailbox has created a disaster at Mother Nature. Shaye is annoyed when one of the other team members joins or deletes email threads with customers. Tim helpfully created a filing system with categories for answered emails… but there’s confusion over which topics go where. Karen checks it regularly, but only responds to questions about schedules. Geoffrey doesn’t remember to check the inbox each day. And it turns out that shared mailbox delegation does not come easily: Karen, Geoffrey, Tim, and Shaye all have access to the inbox. ![]() This shared mailbox delegation promised to answer the challenge of high volumes of customer emails.īut the wheels have started to come off the apple cart. To make sure everyone who writes to Mother Nature gets the prompt attention they deserve, founder Eve Jones assigned a small team to manage the customer support inbox. Naturally, more customers mean more emails. It’s an exciting time to sell healthy food! People from far and wide have signed up to receive fresh, seasonal vegetables and fruit to their door every week. Mother Nature food delivery service is booming. Shared mailbox delegation problems can be fixed-we'll walk you through how. Don't let a delegation problem ruin your positive team vibes and your reputation with customers. ![]()
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